REFUND & RETURN POLICY

By placing an order through SUNSUN COMMERCE INC (“FYTROFIT,” “we,” “us,” or “our”), you agree to the terms outlined below. These policies apply to orders shipped within the United States.

A. 30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date of receiving your order to request a return.

To qualify for a return:

  • Items must be in the same condition as received—unworn or unused, with tags, and in original packaging.
  • You must provide a receipt or other proof of purchase.

B. Return Process

  1. Contact Us

  2. Return Authorization
    If your return is approved, we will provide you with a return label and instructions on where and how to send the package.

    • Please note that items sent back to us without first requesting a return will not be accepted.
    • An inspection of the returned item(s) typically takes 1–7 business days.

  3. Replacement or Refund

    • Once the inspection is complete, you may receive a new product (in the case of an exchange) or a refund for the original purchase amount.
    • If approved for a refund, it will be credited back to your original payment method.

C. Return Method

  • By Mail: Use the return label and instructions provided by our customer service team.

D. Damaged or Incorrect Products vs. Customer Remorse

  1. Damaged/Defective Products or Wrong Item Received

    • Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us right away.
    • In such cases, return shipping is free (USD 0.00). No restocking fee applies.

  2. Customer Remorse (Ordered by Mistake, No Longer Needed, etc.)

    • If you purchased the wrong product or simply changed your mind, contact us so we can evaluate the issue and provide return instructions.
    • You will be responsible for the actual cost of return shipping.
    • No restocking fee applies (USD 0.00).

E. Exchanges

The quickest way to get a replacement is:

  1. Return the original item (following the process above).
  2. Place a new order for the replacement item.

If you need direct assistance with an exchange, please contact us at:

F. Return Shipping Label

  1. Defective or Wrong Item

    • We provide a free pre-paid return label (download and print).

  2. Customer Remorse

    • Return shipping is customer’s responsibility.

G. Refunds

  1. Approval & Processing

    • We will notify you once we receive and inspect your return, then confirm if your refund is approved.
    • If approved, your refund will be processed to your original payment method within 10 business days.

  2. Bank/Credit Card Processing

    • Please note it may take additional time for your bank or credit card company to post the refund.

  3. Delayed Refunds

    • If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at:

Last Updated: March 11, 2025

If you have any questions or concerns about our Return & Refund Policy, please reach out to our customer support team. We are here to help ensure a smooth and fair process for all returns and refunds.