FAQ

Thank you for your interest in SUNSUN COMMERCE INC (“FYTROFIT”). Below are some frequently asked questions about our services, shipping, returns, and more. We hope these answers help you better understand our offerings.

1. Delivery Fees

We offer two types of shipping (United States only):

  1. Free Shipping

    • Eligibility: Orders over $39.00
    • Delivery Time: 3–7 business days (excluding weekends and holidays)

  2. Prepaid Shipping ($4.99)

    • Eligibility: Orders less than $39.00
    • Delivery Time: 3–7 business days (excluding weekends and holidays)

2. Returns & Exchanges

We offer returns and exchanges to ensure your satisfaction:

  • 30-Day Return Policy
    You have 30 days from the date of receiving your order to request a return. The returned product must be in its original condition—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

  • No Restocking Fee
    We do not charge a restocking fee.

  • Return Shipping Fees

    • Defective Products: Return shipping is free.
    • Customer Remorse (e.g., wrong size ordered, changed your mind): The customer is responsible for the actual cost of return shipping.

  • Exchange Process
    For size or product exchanges, please contact our customer service within 30 days of receiving your item. We will guide you through returning the original product and placing a new order for the preferred item.

For more details, please see our full Return Policy on our website or contact our customer service.

3. Payment Options

We accept the following payment methods to facilitate a secure and seamless checkout:

  • Visa
  • Mastercard
  • PayPal

Select the most convenient method during checkout.

4. Canceling or Modifying an Order

If you wish to cancel or modify your order:

  • Contact us as soon as possible at service@fytrofit-usa.com or call +1 6575491666
  • If the order has not yet shipped, we will do our best to accommodate your request.
  • If the order has already shipped, you may need to process a return in accordance with our return policy.

5. Return Method

All returns are handled by mail. Once your return request is approved, we will provide instructions, along with a return shipping label if applicable (for defective items).

6. Obtaining Your Return Shipping Label

  1. Defective Product

    • We will provide a free, pre-paid label (you can download and print).

  2. Customer Remorse

    • You are responsible for arranging and paying for return shipping.

7. Additional Questions

If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team:

We value your feedback and look forward to helping you in any way we can.